Effective Date: December 4, 2023
Thank you for choosing Diversity Avatar Stickers⢠by Koalesce Designs. We value your satisfaction and strive to provide a seamless shopping experience. Please review our return and refund policy carefully.
30-Day Return and Exchange Policy:
We offer a free thirty (30) day return and exchange policy, with a 10% restocking fee. To be eligible, the product must be in the same condition as received. If the return exceeds 30 days from your purchase, a full refund or exchange cannot be provided.
Refunds:
- All returns must be initiated within thirty (30) days from the delivered date.
- Returned items must be in new and unused condition, with all original tags and labels attached.
- After processing, you will receive a product credit or a refund to the original payment method, depending on the return item’s condition.
- Final sale items are ineligible for returns.
Return Eligibility:
- Products must be unused and in the same condition as received.
- Specialty or bulk items must be in the original packaging.
Ineligible Returns:
The following items cannot be returned or exchanged:
- Printed Custom Design
- Gift cards
- Downloadable products
For defective or damaged products, contact us at [customer service number] to arrange an exchange.
Exchanges:
We only replace items if they are defective or damaged. To exchange, please fill out this form.
Return Process:
- Fill out our return form. Note: We are a small business; it might take a few days for us to respond.
- Upon receipt, we will inspect the item and notify you of approval or rejection.
- If approved, we will provide a return shipping label and Return Merchandise Authorization (RMA) number.
- If rejected, you are responsible for return shipping costs. If no response is received within 10 days, defective items may be disposed of.
Restocking Fees:
- A 10% processing/restocking fee applies to returns to cover processing and restocking costs.
Refund Processing:
- All refunds will be applied to the original payment method.
- Please allow 7 to 10 business days to process returns. Refunds may take 1-2 billing cycles to appear on your credit card statement.
- You will be notified by email when your return is processed.
Late or Missing Refunds:
- Check your bank account, contact your credit card company, and then your bank.
- If you havenât received your refund, contact us immediately.
Contact Information:
For inquiries or assistance, please contact us.
This policy is subject to change, and any modifications will be effective upon posting on our website.
By making a purchase, you acknowledge and